Fall Sale Terms & Conditions

Here you go — clean, polished, and formatted so you can copy and paste it directly onto your website.

Dahlia Clump Sale Terms & Conditions

Thank you for supporting our small farm! Please read the following terms and conditions carefully before placing an order for dahlia clumps from Blissful Blooms Flower Farm. By purchasing from us, you agree to the policies outlined below.

Clump Guarantee

Your happiness is important to us!

We guarantee that all dahlia clumps:

  • Are true to variety (true to ID)

  • Are harvested from healthy plants

  • Are viable when they leave the farm

Dahlia clumps are living products, and their condition after leaving the farm can be affected by temperature, moisture, storage conditions, weather, planting conditions, and care.

Shipping & Freezing Temperatures

Please read this section carefully before purchasing.

Clumps are being sold and shipped during the fall, when temperatures can vary significantly across Canada. Depending on where you are located, freezing temperatures may already be occurring when your order is shipped or delivered.

Shipping is at your own risk.

We cannot control temperatures during transit, courier delays, or the conditions in which your package is left after delivery.

Please check your local forecast before ordering and make sure you are available to receive your package promptly.

Once your clumps have been shipped, they are your responsibility.

We are not responsible for damage caused by freezing temperatures, courier delays, packages being left outside, or improper handling after shipment.

Storage

If you are not planting your clumps immediately, it is your responsibility to store them properly.

Clumps must be protected from:

  • Freezing temperatures

  • Excess moisture

  • Drying out

  • Extreme temperature fluctuations

Please make sure you have an appropriate storage location ready before placing your order.

Purchasing a clump means you accept responsibility for its care and storage once it has been shipped or picked up.

Inspection Policy

Please inspect your clumps immediately upon arrival.

If you have any concerns about the condition of your order, contact us at Samantha@blissfulbloomsflowerfarm.com within 3 days of your order arriving.

Clear photos of the clump(s) and the issue are required so we can best assess the situation and help resolve it.

After the 3-day inspection period has passed, you accept full responsibility for your clumps.

Refunds

We do not offer refunds for:

  • Freezing damage during or after shipping

  • Improper storage after delivery or pickup

  • Rot caused by excess moisture or improper storage

  • Clumps that dry out due to improper storage

  • Damage caused by extreme temperatures after the clumps leave the farm

  • Courier delays or handling

  • Clumps that fail to grow after planting

  • Poor growth caused by soil, weather, pests, disease, planting conditions, or care

  • The size, shape, or appearance of an individual clump

  • Shipping costs

If your clump arrives with an issue that you believe was present before it left the farm, please contact us within the 3-day inspection period with clear photos so we can assess the situation.

Shipping

We ship within Canada only.

Because clumps are shipped during the fall, we cannot guarantee that temperatures will remain above freezing during transit.

We recommend:

  • Checking your local forecast before ordering

  • Tracking your package

  • Making arrangements to receive your package promptly

  • Bringing your package indoors as soon as it is delivered

  • Having a suitable storage location ready before ordering

We do not recommend ordering clumps if your area is already experiencing freezing temperatures unless you are comfortable accepting the risk of shipping during those conditions.

Farm Pickup

Please select the Farm Pickup option at checkout.

Pickup information and dates will be provided by email.

Once your clumps have been picked up, they become your responsibility and must be stored properly.

Cart & Order Confirmation

Items in your cart are not reserved.

Your order is confirmed only after checkout is completed and you receive an order confirmation email and order number.

We do not accommodate cart holds.

Substitutions

We do not offer substitutions due to stock loss.

If an unexpected issue occurs before your order is shipped or picked up and a clump is no longer available, we will contact you and issue a refund for the affected clump.

Cancellations

Cancellations are allowed within 10 days of placing your order.

All approved cancellations are subject to a 20% restocking fee.

Once an order has been shipped or picked up, it cannot be cancelled or refunded.

Inappropriate Conduct

We take customer service seriously and strive to treat every customer with respect and kindness.

If communication from a customer (email, DM, or otherwise) includes threats, verbal abuse, or demeaning language, we reserve the right to:

  • Refuse service

  • Cancel future orders

  • Decline future purchases

Agreement

By completing your purchase, you acknowledge that you have read, understood, and agree to these terms and conditions.

You understand that this sale takes place during the fall when freezing temperatures are possible, and that shipped clumps are purchased at your own risk and become your responsibility once they leave the farm.

If you have questions prior to ordering, please contact us at:

Samantha@blissfulbloomsflowerfarm.com

Thank you for supporting our flower farm! 🌸